ExpertControl Privacy Statement
ExpertControl GmbH (EC) have imposed on themselves rules for confidential treatment of personal information. These confidentiality rules shall show you that protecting your personal data is a priority to us.We believe you have the right to know which information we collect, how we use it and how you can influence its usage.
1. How does EC gather and use your personal information?
We will neither sell nor make available for any fees your personal contact information to other companies. We will not disclose your contact information to other companies, except for the limited use described below.
On our web pages you may find forms where you are required to enter your name, postal address, telephone/fax number and e-mail address. We use this information to be able to send you information about our company and our products as well as in some cases also information about products or services of related third party companies. If you have purchased our products, the information about you allows us to inform you about new products, updates and further news related to your request or the products you purchased. At any time, you can request us to change your personal information we have stored in our customer database or request not to be contacted for marketing activities.
EC uses your personal information for internal purposes and for sales and service partners only, to provide users with technical support, services and product information.
In exceptional cases and for limited purposes, EC reserves the right to pass on user information, if the assumption is justified that our web pages are abused, or the usage infringes our self-imposed usage restrictions, or if used for illegality, or if laws, injunction, administrative decision or court order require or dictate disclosure.
We use your IP address for maintenance purposes of our website and occasionally for error analysis on our server. Furthermore, we use it to collect general demographical information as well as to count accesses to our website. EC uses this non-personalized information to trace the user's origin URL, to determine the URL the user changed to if it is inside our web pages, as well as to identify the browser type, the operating system, location of the user's web server and the IP address. We use such non-personalized information for improving our website content as well as marketing and marketing research purposes and the like.
Beyond this, EC reserves the right to pass on generic non-personalized information to third parties (e.g. general access statistics).
Some content of our website (e.g. download pages) are accessible to customers with an active maintenance contract, exclusively. Accesses to these protected pages are / may be monitored and individual user names are / may be stored in addition to the information mentioned above.
2. How you can get your personal information deleted or updated
The following ways are available to get information deleted or modified from/in our mailing lists or password files:
- No e-mail information: You can opt for not receiving e-mails or electronic newletters with information about new products.
- No information via post: If you prefer to not receive info post from us.
- Correct/update contact information: You request us to update contact information because of necessary changes.
- Changing user name / password: You request to change your login data to protected pages.
Please send us a fax or e-mail to inform us about your change request.
3. Changes of these confidentiality rules
EC reserves the right to change or improve news, services, products or other content of the website, at any time and without prior announcement. Additionally, EC reserves the right to modify the confidentiality rules which become effective immediately when published.
4. Questions and Suggestions
If you have any questions or suggestions related to these rules or procedures, please contact us at firstname.lastname@example.org .